CREATING BETTER SYSTEMS
Sandbox applies design-thinking and continuous improvement methodologies to servicing our client's information systems in order to achieve extraordinary results:
Connecting people, organizational processes, and information technology to improve the work and lives of our clients.
We value transparency, learning, and progressive business practices. We believe that technology can be leveraged to work smarter and achieve a healthier work-life balance. Our work and our company practices are approached through the lens of environmental and social responsibility.
Well-designed information systems allow an organization to change and grow with minimal impact on organizational effectiveness. Our work with you begins with learning about your biggest needs and challenges, and is followed by a host of services that supports not only the tools that you use, but the people and processes required to make them function to their full potential. Many organizations wonder why managing Information Technology can be so challenging and we find that it is largely due to a lack of an holistic systems level approach. Information Technology (IT) is only one of three parts of an information system. When IT is addressed alone people and process issues are ignored. We help our clients understand the bigger picture and eliminate IT costs rather than just reacting to them.
Day to day technical support and lifecycle maintenance costs are inevitable, but can be greatly reduced in cost with appropriate planning, clearly defined processes, and a systems focus. Similar to the reliability of a smartphone, we all want to enjoy the use of an incredibly well-designed set of systems, and we know how to make your information systems function with relative ease. This is where our relationship with our clients begins. As with the design of a building, user interaction is key in determining the correct design of an information system. Our consulting services include planning, visioning, forecasting, cost analysis, and budgeting in order to assist you with defining expectations that align with your organization’s goals and risk attitude.
Many organizations whose product or service is not within the information technology sphere find themselves challenged to staff in-house information technology personnel. It's a common challenge and it makes sense. IT-related tasks are often off-loaded to individuals required to perform another key role within your company and priority conflicts can be frequent. Our Management service is designed to augment your team without the heavy annual costs of in-house staff. Every aspect of your information systems is fully documented, diagrammed, and tracked in a system that is accessible by you at all times. Our holistic approach means that we manage the full life-cycle of your systems, from procurement, to training and instruction, to disaster recovery, repair and/or replacement.
Our Maintenance service includes the most critical components for reliable information systems—continuous and appropriate systems updating, metrics for the health of your systems, and a guide for preventing unexpected events. We take care of top to bottom monitoring, alerting, reporting, and can provide updating of firmware, operating system, and application software on a schedule you specify and that meets your budget requirements.
Our company mission is to minimize your technical support needs, but when you have them, our support team is ready to troubleshoot your issues and coordinate prompt attention from our advanced technicians only when further action is necessary. Our standard support service provides our clients a response from a real human within one hour of submitting a service request and a solution, or solution plan for more complex issues, within 24 hours.
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Portland is a growing mid-size metropolis in the Silicon Forest. Although the city is ripe with software development talent we are in search of an infrastructure maintenance master to help us keep our clients at their peak performance. Portland offers incredible farm-to-table access to great produce, amazing restaurants, incredibly walkable streets, more food trucks than gas stations, and a uniquely youthful and creative culture.
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