CREATING BETTER SYSTEMS
Sandbox applies design-thinking to servicing our client's information systems in order to achieve extraordinary results:
Connecting people, organizational processes, and technology to improve the work and lives of our clients.
We value transparency, learning, and progressive business practices. We believe that technology can be leveraged to work smarter and achieve a healthier life-work balance. Our work and our company practices are approached through the lens of environmental and social responsibility.
Well-designed information systems allow an organization to change and grow with minimal impact on organizational effectiveness. Our work with you begins with learning about your biggest needs and challenges, and is followed by a host of services that supports not only the tools that you use, but the people and processes required to make them function to their full potential.
Day to day technical support and lifecycle maintenance costs are inevitable, but can be greatly reduced in cost with appropriate planning, clearly defined processes, and a systems focused service provider. Similar to the reliability of a smartphone we all want to enjoy the use of an incredibly well-designed set of systems, and we know how your business systems can function with relative ease. This is where our relationship with clients begins. As with the design of a building, user interaction is key in determining the correct design of an information system. Our consulting services include planning, visioning, cost analysis, and budgeting in order to assist you with defining expectations that align with your organization’s goals and risk attitude.
Many small to mid-sized organizations find themselves challenged to staff in-house information technology personnel. IT-related tasks are often off-loaded to individuals required to perform another key role within your company and priority conflicts can be frequent. Our Management service is designed to augment your team without the heavy annual costs of in-house staff. Every aspect of your information systems is fully documented, diagrammed, and tracked in a system that is accessible by you at all times. Our holistic approach means that we manage the full life-cycle of your systems, from procurement, to training and instruction, to disaster recovery and replacement.
Our Maintenance service includes one of the most overlooked and most critical pieces of successful information systems—continuous and appropriate systems maintenance, metrics for the health of your systems, and a guide for preventing unexpected events. We take care of top to bottom installation, configuration, monitoring and testing of your systems.
Support & Help Desk
Our company mission is to minimize your technical support needs, but when you have them, our support help desk is ready to troubleshoot your issues and coordinate prompt attention from our technical team when further action is necessary. Our clients get a response from a real human within one hour of submitting a service ticket.
MEET OUR TEAM
Consultant & Founder
Dustin created Sandbox on the premise that process, transparency, and incentive structure had a lot of room for improvement in the information technology service industry, and he wanted to change that. He believes that a holistic focus on information systems can lead to maximized organizational effectiveness while simultaneously challenging traditional work-life balance. Dustin’s proficiency in creating efficient systems is best illustrated by his ability to pursue his passion for kiteboarding, snowboarding, surfing, and hiking while growing a progressive and successful business.
Mike is passionate about business data analytics, and brings great energy to our team at Sandbox. Sandbox's continuous improvement focus requires a person dedicated to our success both internally and from the perspective of our clients. Utilizing his background in entrepreneurship, business management, and analytics, Mike ensures we're continually meeting and exceeding our goals and our client's expectations. In his spare time Mike enjoys climbing, snowboarding, and exploring the great outdoor opportunities the Pacific Northwest has to offer.
Dana has a rich business background managing the implementation of solutions for corporate software, hardware, and IT services for businesses nationwide. Her combined business and technical knowledge make her an invaluable asset as a liaison between our clients and the Sandbox team to ensure our service level exceeds our customers expectations. In her spare time Dana enjoys kiteboarding, hiking with her dogs, and discovering new recipes for cooking.
Dakota is a Columbia Gorge native with a diverse background in information technology administration. His dedication to efficiency and quality of work make him an invaluable team member helping us ensure our client's organizational needs are met both from the perspective of their staff and their equipment. Dakota is dedicated to his family and enjoys spending time with them when he's not working hard to maintain our client's systems.
Jenna brings a wide variety of organizational experience to the Sandbox team with a cheerful personality and can-do work ethic that is a perfect fit for our culture at Sandbox and enables our higher level of service to our clients. When you contact us with questions, request service, or receive a service report from us you'll likely be in contact with Jenna and we're excited for you to get to know our excellent service approach through Jenna's awesome service attitude. When she's not making our clients smile she enjoys spending her spare time camping, reading, and going on walks with her son and their pup.