CREATING BETTER SYSTEMS
Sandbox applies design-thinking and continuous improvement methodologies to servicing our client's information systems in order to achieve extraordinary results:
Connecting people, organizational processes, and information technology to improve the work and lives of our clients.
We value transparency, learning, and progressive business practices. We believe that technology can be leveraged to work smarter and achieve a healthier work-life balance. Our work and our company practices are approached through the lens of environmental and social responsibility.
Well-designed information systems allow an organization to change and grow with minimal impact on organizational effectiveness. Our work with you begins with learning about your biggest needs and challenges, and is followed by a host of services that supports not only the tools that you use, but the people and processes required to make them function to their full potential. Many organizations wonder why managing Information Technology can be so challenging and we find that it is largely due to a lack of information systems focus. Information Technology (IT) is only one of three parts of an information system. When IT is addressed alone people and process issues are ignored. We help our clients understand the bigger picture and eliminate IT costs rather than just reacting to them.
Day to day technical support and lifecycle maintenance costs are inevitable, but can be greatly reduced in cost with appropriate planning, clearly defined processes, and a systems focus. Similar to the reliability of a smartphone, we all want to enjoy the use of an incredibly well-designed set of systems, and we know how to make your information systems function with relative ease. This is where our relationship with our clients begins. As with the design of a building, user interaction is key in determining the correct design of an information system. Our consulting services include planning, visioning, forecasting, cost analysis, and budgeting in order to assist you with defining expectations that align with your organization’s goals and risk attitude.
Many organizations whose product is not within the information technology sphere find themselves challenged to staff in-house information technology personnel. It's a common challenge and it makes sense. IT-related tasks are often off-loaded to individuals required to perform another key role within your company and priority conflicts can be frequent. Our Management service is designed to augment your team without the heavy annual costs of in-house staff. Every aspect of your information systems is fully documented, diagrammed, and tracked in a system that is accessible by you at all times. Our holistic approach means that we manage the full life-cycle of your systems, from procurement, to training and instruction, to disaster recovery, repair and/or replacement.
Our Maintenance service includes the most critical components for reliable information systems—continuous and appropriate systems updating, metrics for the health of your systems, and a guide for preventing unexpected events. We take care of top to bottom monitoring, alerting, reporting, and can provide updating of firmware, operating system, and application software on a schedule you specify and that meets your budget requirements.
Our company mission is to minimize your technical support needs, but when you have them, our support team is ready to troubleshoot your issues and coordinate prompt attention from our advanced technicians only when further action is necessary. Our standard support service provides our clients a response from a real human within one hour of submitting a service request and a solution, or solution plan for more complex issues, within 24 hours.
MEET OUR TEAM
Consultant & Founder
Dustin created Sandbox on the premise that process, transparency, and incentive structure had a lot of room for improvement in the information technology service industry, and he wanted to change that. He believes that a holistic focus on information systems can lead to maximized organizational effectiveness while simultaneously challenging traditional work-life balance. Dustin’s proficiency in creating efficient systems is best illustrated by his ability to pursue his passion for kiteboarding, snowboarding, surfing, and hiking while growing a progressive and successful business.
Dana has a rich background merging business and technology through managing the implementation of solutions for corporate software, hardware, and IT services for businesses nationwide. Her combined business and technical knowledge make her an invaluable asset as a liaison between our clients and the Sandbox team to ensure our service level exceeds our customers expectations. In her spare time Dana enjoys kiteboarding, hiking with her dogs, and discovering new recipes for cooking.
Jenna brings a wide variety of organizational experience to the Sandbox team with a cheerful personality and can-do work ethic that is a perfect fit for our culture at Sandbox and enables our higher level of service to our clients. When she's not making sure our operations are in order Jenna enjoys spending her spare time camping, reading, and going on walks with her son and their puppy.
Customer Service Associate
Christen brings a peaceful personality and can-do attitude, along with an ideal work experience, to our growing team at Sandbox. She helps us ensure our service is the best it can be, our clients are as happy as they can be, and our internal business operations are continuously improving. When she's away from the office Christen enjoys travel, skiing on snow and water, barbecues, and enjoying the outdoors with her dog.
Nic brings a diverse background in information technology service to our team. His experience ranging from working as a technician in a large data center for one of the largest search engine companies in the world, to retail technology service at one of the largest office supply store businesses in the US, enables us a wider perspective of technology. When Nic isn't providing excellent technical service to our client's he enjoys spending time with his close friends and family, cooking delicious meals, and playing strategy games.